SHIPPING INFORMATION

We strive to process and ship all orders as quickly as possible. Below is our shipping policy to ensure a smooth and timely delivery experience:

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Processing Time:

• All orders are typically processed within 1-3 business days, excluding weekends and holidays.

• You will receive a confirmation email once your order has been processed and shipped.

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Shipping Rates:

• We offer free shipping Canada-wide.

• For other locations, shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

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Shipping Methods:

• We offer Standard and Express delivery. You can select your preferred shipping method during checkout.

• Delivery times may vary depending on your location and the shipping method chosen:

  • Standard Shipping: 5-8 business days

  • Express Shipping: 2-3 business days

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International Shipping:

• We currently offer international shipping to select countries. Shipping rates and delivery times will vary by destination.

• Please note that customs duties, taxes, or import fees may apply and are the responsibility of the customer.

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Order Tracking:

• Once your order has been shipped, you will receive an email with tracking information.

• You can track your order on our website or directly through the courier’s tracking page.

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Delivery Issues:

• If your order is delayed or if you encounter any issues with your shipment, please contact our customer service team at info@ascendwheels.com.

• We are not responsible for delays caused by the carrier, weather conditions, or incorrect delivery addresses provided at checkout.

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Returns:

• Please refer to our Return Policy for information on how to return or exchange items from your order.